A few days ago, a bank I use sent me an insulting letter. Being in a weird mood at the time, I decided to waste that time and respond to the letter. Then I decided to post the letter and response to this blog as an example of the practices that contributed to causing the 'global financial crisis' and ongoing weakness and corruption at the heart of the world's financial system.
As an ANZ customer of roughly 20 years, I wasn't at all happy to receive your recent letter.
I don't find opening my mail stressful. And I don't have any major debt.
I think it discourteous to write to a person you've never met making incorrect and unwarranted assumptions about their lifestyle and the way they handle their finances.
Shakespeare wrote: "Neither a borrower nor a lender be". I've tried to follow that advice in my day-to-day life.
I don't think borrowers are bad people; it's just that I'm not one, at least currently.
Anyway, I think you need to do your market segmentation and research a little more carefully. And pay greater attention to existing customers instead of spending up big to buy customers off other financial institutions.
And lastly, boy-o-boy, is that a poor offer or what? 5.9% for 12 months? Strewth! Slim pickings indeed!
Yours in annoyance,